What's New

Acceptance of Boost eWallet  ( May 20, 2020 )
Dear Valued Customer,

We are now accepting Boost eWallet for your hosting account renewal and new order. Just follow the steps below to complete your payment:

  1. Launch the Boost eWallet mobile application
  2. On the Home, choose "SCAN & PAY" icon
  3. Choose "I SCAN THEM"
  4. Scan the QR Code
  5. Enter amount to pay
  6. Key in your 6-digit PIN
  7. Payment complete!
  8. Submit the Transaction ID to us
Acceptance of Touch 'n Go eWallet  ( May 17, 2020 )
Dear Valued Customer,

We are now accepting Touch 'n Go eWallet for your hosting account renewal and new order. Just follow the steps below to complete your payment:

  1. Launch the Touch ‘n Go eWallet mobile application
  2. Choose "Scan" icon
  3. Scan our QR Code
  4. Enter amount to pay
  5. Key in your 6-digit PIN
  6. Payment complete!
  7. Submit the Transaction No. to us
Change of Company  ( Oct 31, 2019 )
Dear Valued Customer,

We would like to notify you that E-Trader InfoBeat Sdn. Bhd. will be ceasing its business operation with effect from 01 January, 2020.

We are pleased to introduce a newly registered company to you which will be taking over the business and continue provide you with Internet services. However, we assure you that our management team and technical support team are remaining unchanged, and this is affirmative.

Please find below details of our new company:

Company Name  Work ActiveSync Networks
SSM Registration Number  201903286712 (PC0026595-T)
Address  Udini Square, B2-03-03, Lebuh Tunku Kudin 3, 11700 Gelugor, Penang, Malaysia.
Corporate Website  https://www.was.com.my
Corporate Logo 
Banker  Public Bank Berhad
Account Number  32-163-20010

IMPORTANT

For the billing procedure, there will be a little transition during the handover period (December 2019 to January 2020). If expiry date of your hosting account falls in January 2020, an auto-generated billing invoice will still be issued by E-Trader InfoBeat Sdn. Bhd., whereas expiry date falls on date after January 2020, our new company Work ActiveSync Networks will issue billing invoice to you automatically. This practice is due to our auto-generated billing invoice is usually issued one month before the expiry date of the hosting service you subscribed.

We seek for your continued support and look forward to providing you with professional and caring service. Should you need further clarification, please reach us at your ease.
Announcement: Linux Hosting Package Price Increase  ( Aug 2, 2019 )

Dear Customer,

May you have a good day. Regarding to our previous announcement, we have finalized the Linux Hosting Package as below:

   Basic Plan  Advance Plan  Professional Plan
 Current Price / Year  MYR260.00  MYR390.00  MYR620.00
 New Price / Year  MYR280.00  Unchanged  Unchanged

 

New price for Basic Plan will be effective from 1, September 2019. 

We would like to take a moment to sincerely thank you for your patience and understanding regarding this change.

Should you have any doubts, kindly contact us. Providing you with a professional service is always our main objective.

Annoucement: cPanel Price Increase  ( Jul 17, 2019 )

Dear Customers,

For the past 18 years, WORK ActiveSync is a fan and supporter to cPanel Inc. A control panel software which enabling hundreds and thousands of our customers’ domains. cPanel is evolving and we've trust in cPanel and offer cPanel as our main platform of control panel hosting all the while.

 
However, on June 27th, cPanel Inc announced changes and revised their licensing price tremendously. The changes were very surprising and we'll be announcing our plan based on the changes soonest.
 
The changes will be impacting all customers which cPanel & WHM enabled by immediate effect. This will also affect our hosting partner offering since we might considering to switch to Directadmin which some of our cloud and dedicated server customer already using for a long time as an alternative to cPanel & WHM.
 
We would like to thank you for your support all the years and appreciate your understanding and patience regarding the changes that will be announced. We'll update once we have finalized the decision soonest.
 
Shall you have any concern on the above, please do not hesitate to contact us.

 

.BIZ Registry Price Increase Notification  ( Oct 25, 2018 )
Dear Valued Customer,
 
This is to inform you that the registry for .BIZ is increasing its domain fee. The new price will affect all accredited registrars, and the scopes including, registration, renewal and transfer.

As a result of this, we will be increasing our prices across levels. Please refer to the table below for the revised pricing.
 
 TLD Old Price (Per Year)  New Price (Per Year) 
 .biz  MYR70.00  MYR85.00
 
Should you have any inquiry about this, please don't hesitate to contact us.
Deprecate Support for Squirrelmail for cPanel Hosting  ( Apr 28, 2018 )

WORK ActiveSync would like to officially announce the discontinuation of SquirrelMail as Webmail for all of our Linux hosting clients.
 
For your information, SquirrelMail was added to cPanel back when webmail first became an option for cPanel users more than a decade ago.   It is included as one of the default options for Webmail selection together with Roundcube and Horde until now.
 
Why SquirrelMail is being removed?

SquirrelMail’s last update was May 30th, 2013, with their last release on July 12, 2011.
 
The recent security patches cause cPanel to ship SquirrelMail with known security flaws and they decide to deprecate the support of it in future by removing SquirrelMail at WebMail option for new installations of cPanel & WHM in version 76.
 
Notice

Custom Webmail Applications is not supported in shared hosting environment. Clients are advised to migrate their address book from Squirrelmail to Horde or Roundcube which are not affected by this exercise.
 
Clients that wish to use SquirrelMail in future may consider Cloud/Dedicated servers that allow this custom installation by contacting our Sales department at https://help.was.com.my.
 
WORK ActiveSync will not provide any support or updating for an unmaintained application and it will be the server administrator’s responsibility to keep SquirrelMail up to date if updates are released.
 

Official News: https://blog.cpanel.com/the-death-of-squirrelmail/

Changing SMTP (Outgoing) Port from 26 to 587  ( Dec 24, 2016 )

Dear Customers,

Please change the SMTP (Outgoing) port from current 26 to 587 for your mail program immediately, as we're going to move your hosting account to newly setup servers.

Port 587 is almost like standard SMTP port. MSA should accept email after authentication (e.g. after SMTP AUTH). It helps to stop outgoing spam when netmasters of DUL ranges can block outgoing connections to SMTP port (port 25/26).

We apologize for any inconvenience we may have caused you, and thank you for your action.

 

Please see How To Change SMTP Ports For Outbound Email

Help Desk is Launched  ( Dec 18, 2016 )
Dear Customers,

As part of our ongoing commitment to quality services, we are now providing you with a portal that allows you to obtain prompt response from our professional customer support staffs. Besides, We need to keep track of every single request from you, in order to improve our services in future.

Need help? Visit https://help.was.com.my

We appreciate your business and look forward to providing you with quality service.
We've Moved to New Address  ( Dec 1, 2016 )
Dear Customers,

Please be informed that we have move to:

72-2-22, Arena Curve,
Jalan Mahsuri 11950 Bayan Lepas,
Penang, Malaysia.
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