Deprecate Support for Squirrelmail for cPanel Hosting ( Apr 28, 2018 )
WORK ActiveSync would like to officially announce the discontinuation of SquirrelMail as Webmail for all of our Linux hosting clients.
For your information, SquirrelMail was added to cPanel back when webmail first became an option for cPanel users more than a decade ago. It is included as one of the default options for Webmail selection together with Roundcube and Horde until now.
Why SquirrelMail is being removed?
SquirrelMail’s last update was May 30th, 2013, with their last release on July 12, 2011.
The recent security patches cause cPanel to ship SquirrelMail with known security flaws and they decide to deprecate the support of it in future by removing SquirrelMail at WebMail option for new installations of cPanel & WHM in version 76.
Custom Webmail Applications is not supported in shared hosting environment. Clients are advised to migrate their address book from Squirrelmail to Horde or Roundcube which are not affected by this exercise.
Clients that wish to use SquirrelMail in future may consider Cloud/Dedicated servers that allow this custom installation by contacting our Sales department at https://help.was.com.my.
WORK ActiveSync will not provide any support or updating for an unmaintained application and it will be the server administrator’s responsibility to keep SquirrelMail up to date if updates are released.
Official News: https://blog.cpanel.com/the-death-of-squirrelmail/
Changing SMTP (Outgoing) Port from 26 to 587 ( Dec 24, 2016 )
Please change the SMTP (Outgoing) port from current 26 to 587 for your mail program immediately, as we're going to move your hosting account to newly setup servers.
Port 587 is almost like standard SMTP port. MSA should accept email after authentication (e.g. after SMTP AUTH). It helps to stop outgoing spam when netmasters of DUL ranges can block outgoing connections to SMTP port (port 25/26).
We apologize for any inconvenience we may have caused you, and thank you for your action.
Please see How To Change SMTP Ports For Outbound Email
Help Desk is Launched ( Dec 18, 2016 )
As part of our ongoing commitment to quality services, we are now providing you with a portal that allows you to obtain prompt response from our professional customer support staffs. Besides, We need to keep track of every single request from you, in order to improve our services in future.
Need help? Visit https://help.was.com.my
We appreciate your business and look forward to providing you with quality service.
We've Moved to New Address ( Dec 1, 2016 )
Please be informed that we have move to:
72-2-22, Arena Curve,
Jalan Mahsuri 11950 Bayan Lepas,
Network Issue Detected ( Dec 2, 2015 )
We noticed the network issue this morning (2/12/2015) is not 100% recovered yet. However we have already informed Data Center end to check & fix it ASAP.
Some network connection can be connected already, but some still cannot connect.
We will update you as soon as TM (Telekom Malaysia) resolves this issue.The current issue is beyond our control, we need to wait for TM to fix it.
We appreciate your understanding & tolerance.
Migration Of Server ( Sep 11, 2015 )
Dear Valued Hosting Customer,
Please be informed that we will migrate one of our servers (18.104.22.168) to new server on the following schedule time phase by phase. This migration is to upgrade current server and solve the current server storage issue.
New IP: 22.214.171.124
You do not need to do anything from your end. However, if you are using IP (126.96.36.199) instead of your own hostname (For example: mail.YourDomain.com), please update your domain to the new IP on Monday (14/09/2015).
Please let us know if you need further assistance.
Filesystem Issue Has Been Resolved ( May 28, 2015 )
The server has finally recovered. All the services are up and online now. We will be planning for replacement of new server in near future for an upgrade.
Should you still experience any issues, please let us know. We apologize for the inconvenience caused.
Corruption of Filesystem ( May 28, 2015 )
Sorry about the late notice as we are busy monitoring the FSCK currently on the Saga Server where your domain hosted. The server was found to have some corruption on the filesystem. Therefore we rebooted the server and it went into an auto FSCK. However, after 3 hours it failed. Now we are performing a manual FSCK. It is still at phase 1 currently.
We will update once everything resume to normal.
Sorry for the inconvenience caused.
PHP Version Upgrade - PHP 5.3 to PHP 5.4 ( May 27, 2014 )
We are pleased to announce that we will be upgrading all our servers PHP versions from PHP 5.3 to PHP 5.4, in order to receive the best options, security settings and features offered with the new version. You should not experience any interruptions in service or down time related to this PHP update on our servers as most improvements in PHP 5.4 have no impact on existing code. Generally most software such as WordPress, Joomla etc. that supports PHP 5.3 will also support PHP 5.4. However if you are using any custom scripts, plug-in's or themes you may check and see if they are compatible with PHP 5.4.
For sites with custom coded software you may check with the developers to make sure they are compatible with PHP 5.4. Developers can check the backward incompatible changes http://www.php.net/....incompatible.php
We are expecting to start the upgrade process on June 01, 2014 and expect to complete the upgrade on all of our servers within 1 month.
Thank you for your understanding and patience as we move forward with this necessary update.
Server (Saga) Is Up Now ( May 17, 2014 )
The server has completed the FSCK and it is up now. Again, we apologize for the inconvenience caused.