What's New

[Important Notice] MYSQL Issue on Saga3 Server  ( Jun 8, 2022 )
Dear Customers,

We are having a file system error on Saga3 server at the moment.

Issue started since 8/June/2022 @ 10:50am. We are still working on a fix to bring up the service as soon as possible. Unfortunately, we do not have any ETA at the moment.

Sorry for any inconvenience caused.
We Are Upgrading Our Help Desk Portal  ( Nov 29, 2021 )
Dear Customers,

As part of our ongoing commitment to quality services, we are now upgrading our Help Desk Portal that allows you to reach us and obtain prompt response from our professional customer support staffs. The old portal https://help.was.com.my is no longer serving you as a help desk. Please visit https://helpdesk.was.com.my for technical assistance.

The advantage of this new portal Work ActiveSync Support Team is that, you are no longer need a password to log on to the portal. What you have to do is to key in your valid email address, and our system will then send you an email which contains an authentication link for you to log on to the Help Desk portal. It's simple and fast, isn't it? Besides this, our new portal allows you to attach multiple attachment (Hold down CTRL key to select the files you want to attach) while you're submitting support ticket.

Alternatively, you may reach us via the Contact Form on every page as shown in the picture below:

We appreciate your business and look forward to providing you with quality service.
Annoucement: cPanel Reseller Price Increase  ( Oct 19, 2021 )

Dear Hosting Reseller,

1 year just passed after cPanel last year's price increment. Unfortunately, cPanel just sent us another notice informing us price increase again. Cost increasing by 75% per cPanel account. Therefore, we have to adjust the current reseller package pricing. Please see the new price below:

   Old Price  New Price
 Primary Account  0% OFF  0% OFF
 Subsequent Accounts  50% OFF  30% OFF

We try to absorb as much as possible, unfortunately, based on their notice, they are looking to revise the cost every year. We do not know what will happen again next year.

New price will be effective from 1, January 2022.

We would like to take a moment to sincerely thank you for your patience and understanding regarding this change.

Should you have any doubts, kindly contact us. Providing you with a professional service is always our main objective.

Acceptance of Boost eWallet  ( May 20, 2020 )
Dear Valued Customer,

We are now accepting Boost eWallet for your hosting account renewal and new order. Just follow the steps below to complete your payment:

  1. Launch the Boost eWallet mobile application
  2. On the Home, choose "SCAN & PAY" icon
  3. Choose "I SCAN THEM"
  4. Scan the QR Code
  5. Enter amount to pay
  6. Key in your 6-digit PIN
  7. Payment complete!
  8. Submit the Transaction ID to us
Acceptance of Touch 'n Go eWallet  ( May 17, 2020 )
Dear Valued Customer,

We are now accepting Touch 'n Go eWallet for your hosting account renewal and new order. Just follow the steps below to complete your payment:

  1. Launch the Touch ‘n Go eWallet mobile application
  2. Choose "Scan" icon
  3. Scan our QR Code
  4. Enter amount to pay
  5. Key in your 6-digit PIN
  6. Payment complete!
  7. Submit the Transaction No. to us
Change of Company  ( Oct 31, 2019 )
Dear Valued Customer,

We would like to notify you that E-Trader InfoBeat Sdn. Bhd. will be ceasing its business operation with effect from 01 January, 2020.

We are pleased to introduce a newly registered company to you which will be taking over the business and continue provide you with Internet services. However, we assure you that our management team and technical support team are remaining unchanged, and this is affirmative.

Please find below details of our new company:

Company Name  Work ActiveSync Networks
SSM Registration Number  201903286712 (PC0026595-T)
Address  Udini Square, B2-03-03, Lebuh Tunku Kudin 3, 11700 Gelugor, Penang, Malaysia.
Corporate Website  https://www.was.com.my
Corporate Logo 
Banker  Public Bank Berhad
Account Number  32-163-20010

IMPORTANT

For the billing procedure, there will be a little transition during the handover period (December 2019 to January 2020). If expiry date of your hosting account falls in January 2020, an auto-generated billing invoice will still be issued by E-Trader InfoBeat Sdn. Bhd., whereas expiry date falls on date after January 2020, our new company Work ActiveSync Networks will issue billing invoice to you automatically. This practice is due to our auto-generated billing invoice is usually issued one month before the expiry date of the hosting service you subscribed.

We seek for your continued support and look forward to providing you with professional and caring service. Should you need further clarification, please reach us at your ease.
Announcement: Linux Hosting Package Price Increase  ( Aug 2, 2019 )

Dear Customer,

May you have a good day. Regarding to our previous announcement, we have finalized the Linux Hosting Package as below:

   Basic Plan  Advance Plan  Professional Plan
 Current Price / Year  MYR260.00  MYR390.00  MYR620.00
 New Price / Year  MYR280.00  Unchanged  Unchanged

 

New price for Basic Plan will be effective from 1, September 2019. 

We would like to take a moment to sincerely thank you for your patience and understanding regarding this change.

Should you have any doubts, kindly contact us. Providing you with a professional service is always our main objective.

Annoucement: cPanel Price Increase  ( Jul 17, 2019 )

Dear Customers,

For the past 18 years, WORK ActiveSync is a fan and supporter to cPanel Inc. A control panel software which enabling hundreds and thousands of our customers’ domains. cPanel is evolving and we've trust in cPanel and offer cPanel as our main platform of control panel hosting all the while.

 
However, on June 27th, cPanel Inc announced changes and revised their licensing price tremendously. The changes were very surprising and we'll be announcing our plan based on the changes soonest.
 
The changes will be impacting all customers which cPanel & WHM enabled by immediate effect. This will also affect our hosting partner offering since we might considering to switch to Directadmin which some of our cloud and dedicated server customer already using for a long time as an alternative to cPanel & WHM.
 
We would like to thank you for your support all the years and appreciate your understanding and patience regarding the changes that will be announced. We'll update once we have finalized the decision soonest.
 
Shall you have any concern on the above, please do not hesitate to contact us.

 

.BIZ Registry Price Increase Notification  ( Oct 25, 2018 )
Dear Valued Customer,
 
This is to inform you that the registry for .BIZ is increasing its domain fee. The new price will affect all accredited registrars, and the scopes including, registration, renewal and transfer.

As a result of this, we will be increasing our prices across levels. Please refer to the table below for the revised pricing.
 
 TLD Old Price (Per Year)  New Price (Per Year) 
 .biz  MYR70.00  MYR85.00
 
Should you have any inquiry about this, please don't hesitate to contact us.
Deprecate Support for Squirrelmail for cPanel Hosting  ( Apr 28, 2018 )

WORK ActiveSync would like to officially announce the discontinuation of SquirrelMail as Webmail for all of our Linux hosting clients.
 
For your information, SquirrelMail was added to cPanel back when webmail first became an option for cPanel users more than a decade ago.   It is included as one of the default options for Webmail selection together with Roundcube and Horde until now.
 
Why SquirrelMail is being removed?

SquirrelMail’s last update was May 30th, 2013, with their last release on July 12, 2011.
 
The recent security patches cause cPanel to ship SquirrelMail with known security flaws and they decide to deprecate the support of it in future by removing SquirrelMail at WebMail option for new installations of cPanel & WHM in version 76.
 
Notice

Custom Webmail Applications is not supported in shared hosting environment. Clients are advised to migrate their address book from Squirrelmail to Horde or Roundcube which are not affected by this exercise.
 
Clients that wish to use SquirrelMail in future may consider Cloud/Dedicated servers that allow this custom installation by contacting our Sales department at https://help.was.com.my.
 
WORK ActiveSync will not provide any support or updating for an unmaintained application and it will be the server administrator’s responsibility to keep SquirrelMail up to date if updates are released.
 

Official News: https://blog.cpanel.com/the-death-of-squirrelmail/

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